At Florist Covent Garden, we take great pride in providing the freshest flowers to every household and business in our local community. We stand by the quality and vibrancy of our blooms, and we back every delivery with our Fresh Flowers Guarantee for customers in Covent Garden and nearby areas.
Your satisfaction is our priority. Should you have any concerns about your flowers' freshness, condition, or presentation, our dedicated team is here to help you quickly and hassle-free.
All orders are carefully arranged and packaged to maintain their beauty from our shop to your doorstep. However, if your flowers or arrangements arrive damaged or in less than perfect condition, please let us know within 24 hours of receipt.
To expedite the process, we may request a photo of the damaged item. This helps us review what happened and take steps to improve our service while resolving your issue as quickly as possible.
We guarantee our flowers will remain fresh for at least five days from delivery when cared for as per our instructions. Should your flowers show signs of wilting or poor condition within this five-day window, and you've followed our care recommendations, please contact us immediately so we can make it right. Our team is committed to ensuring our Covent Garden customers always enjoy the freshest, most beautiful blooms possible.
Your satisfaction with our products is very important to us. If your order arrives in unsatisfactory condition or fails to meet our freshness guarantee, you are eligible for the following options:
Please note that requests for refunds or replacements must be made within the five-day freshness window, and we may require information or photos to validate your claim. Special and custom orders may be subject to specific terms; our team will advise as needed.
We sincerely value feedback from every customer. If you have a complaint about your flowers or our service, we encourage you to contact our team directly. We take every concern seriously and aim to address issues promptly and fairly.
To make a complaint, please provide your order details, a clear description of the issue, and photographs if relevant. Our staff will investigate thoroughly and offer a resolution, whether it be a replacement, refund, or an alternative that ensures your satisfaction. Our aim is to reply to all complaints as quickly as possible, typically within one business day.
Florist Covent Garden is proud to be the trusted choice for local Covent Garden households and businesses. Our reputation is built on the consistent delivery of quality, freshness, and outstanding customer service. Thank you for choosing us for your floral needs — we are always here to help and make things right should issues arise.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
