Welcome to Florist Covent Garden. These Terms & Conditions govern all purchases made through our online e-commerce platform for flower delivery services within Covent Garden and surrounding regions. By placing an online order with us, you confirm that you have read, understood, and agree to these terms. These terms are designed to ensure a smooth and transparent service for all our valued customers.
This document covers the order process, payment terms, cancellation policies, liability details, and the applicable governing law. Please read these Terms & Conditions carefully before you submit any order to Florist Covent Garden.
These Terms & Conditions apply to all flower delivery orders placed online for customers residing in or sending items to Covent Garden and neighbouring areas. We reserve the right to amend these terms at any time; the terms in force at the time of order will apply. Please review this page periodically for updates.
2.1 Placing an Order: To place an order for flower delivery, please browse our online selection, add products to your basket, and proceed to checkout. During checkout, you will be required to provide full and accurate recipient and delivery address details, as well as any specific message or delivery instructions.
2.2 Order Acceptance: All orders placed are subject to acceptance and availability. After submitting your order, you will receive an acknowledgment email to confirm that your order has been received. This is not an order confirmation or acceptance. Order acceptance and contract formation occur only once we have explicitly confirmed shipment and delivery arrangements by dispatch notification.
2.3 Changes to Orders: Any requests to modify submitted orders (e.g., delivery date, recipient, or address update) must be made as soon as possible. While we will do our best to accommodate changes, we cannot guarantee amendments if the order is already prepared or out for delivery.
3.1 Flower Supply: All products are subject to availability. Seasonal variation and supply changes may require us to substitute some stems or floral varieties. Any substitutions will be of equal or greater value, and we will attempt to retain the style and colour scheme of the chosen arrangement wherever possible.
3.2 Custom Arrangements: For bespoke or special requests, please provide ample notice through the order notes. We will inform you as soon as possible if we are unable to fulfil particular bespoke items.
4.1 Accepted Payment Methods: We accept secure online payments via major credit and debit cards. Full payment is required at the time of ordering. Your order will not be processed until payment has been confirmed and authorised.
4.2 Pricing: All prices displayed on our website are in Pounds Sterling (GBP) and are inclusive of applicable UK VAT. Delivery charges are specified at checkout and may vary depending on delivery location or timing (e.g., same-day delivery may incur an extra fee).
4.3 Payment Security: We use secure payment gateways for all transactions. Your card details are processed safely, and we do not store your payment information beyond the completion of your transaction, except as provided by law or required for fraud prevention.
5.1 Coverage: We provide flower delivery across Covent Garden and surrounding areas. Delivery times and availability vary depending on the delivery address, time of order, and selected delivery option.
5.2 Delivery Times: We endeavour to deliver all orders on your chosen date. While most orders are delivered on time, we cannot guarantee specific delivery times, especially during peak periods. Orders placed with same-day delivery options must comply with our cut-off times, detailed during checkout.
5.3 Delivery Attempts: If the recipient is unavailable at the address, we will attempt to leave flowers in a safe location or with a neighbour and leave an explanatory card. Where re-delivery is required through no fault of Florist Covent Garden, an additional delivery fee may be charged.
5.4 Incorrect Information: Please ensure all delivery details are accurate. We are not responsible for failed deliveries caused by incorrect delivery information.
6.1 Cancellation Policy: You may cancel your flower delivery order for a full refund up to 24 hours before the scheduled delivery date. For next-day or same-day deliveries, cancellations must be received as soon as possible. Once flowers are prepared and out for delivery, cancellation is not possible, and refunds cannot be issued.
6.2 How to Cancel: To request a cancellation or amendment, please contact customer support with your order reference number and details. We will confirm your cancellation or amending actions by follow-up communication.
7.1 Returns: Due to the perishable nature of floral products, returns are accepted only in exceptional circumstances, such as product damage or error on our part.
7.2 Refunds: If your flowers arrive in unsatisfactory condition, or if you believe there is an issue with your order, please inform us within 24 hours of delivery. Provide photographic evidence wherever possible. If your complaint is upheld, we may offer a replacement, partial refund, or full refund, at our discretion.
7.3 Complaints: We are committed to ensuring customer satisfaction. Please notify us promptly so we can resolve any matters quickly and professionally. Each complaint is reviewed individually, and resolutions are provided on a case-by-case basis.
8.1 Limitation of Liability: We will not be liable for any indirect, incidental, or consequential damages arising from or related to your use or inability to use our online flower delivery service and products, except in the case of death or personal injury caused by our negligence.
8.2 Delays and Force Majeure: We are not liable for delays or non-performance arising from circumstances outside our reasonable control, including but not limited to acts of God, adverse weather conditions, strikes, transport disruptions, or supply chain interruptions.
8.3 Product Quality: Floral products are fixed under natural conditions and may vary in size, shape, or colour. While we strive for consistency, minor variations will not constitute grounds for refund or replacement.
8.4 Use of Third-Party Services: Where deliveries are made using reputable third-party couriers, our liability is limited to those delivery services as contracted and does not extend to actions outside our control once flowers are handed to the carrier.
All website content, including floral designs, images, and branding for Florist Covent Garden, are protected by intellectual property laws. Unauthorised reproduction or use of any materials on this website is prohibited.
We handle your personal data in line with applicable UK data protection legislation. All personal information you provide for the purpose of order fulfilment will be processed and stored securely. We do not share your personal information with any third-party, apart from those necessary for order delivery (such as our couriers), unless required by law.
By placing an order, you confirm you are at least 18 years old and legally able to enter into a binding contract. We reserve the right to refuse orders that we reasonably believe have been placed by individuals under legal age.
These Terms & Conditions are governed by and interpreted in accordance with the laws of England and Wales. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the English courts.
13.1 Severability: Should any provision of these Terms & Conditions be found invalid or unenforceable, the rest of the Terms will remain in effect.
13.2 Transfer of Rights: We may transfer our rights and obligations under these Terms & Conditions to another organisation. You may not transfer your rights without our prior written consent.
13.3 Waiver: Any delay or failure to exercise any right under these Terms & Conditions does not constitute a waiver of such rights.
For questions, feedback or assistance related to our online flower delivery service in Covent Garden and surrounding areas, please reach out using the methods outlined on our Contact page. Our team is dedicated to helping with inquiries and resolving any concerns you may have.
These Online Terms & Conditions apply to all flower delivery orders fulfilled by Florist Covent Garden for customers at addresses within Covent Garden and its surrounding locations. By placing an order, you acknowledge acceptance of these terms. Thank you for choosing us as your Covent Garden florist.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 13 Garrick St, Covent Garden, London, WC2E 9AU.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Covent Garden, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Covent Garden.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
